Your opinion matters Client service feedback This brief survey should take no more than 3-4 minutes to complete, and your responses will help us continue to improve our service delivery. At Australasian Recruitment Company, we're committed to delivering exceptional service that puts you first. As part of our ongoing dedication to quality, we'd like to gather your feedback on the support you received during a recent period when one of our team members provided temporary coverage for your account. Your insights are invaluable in helping us maintain the high standards of service you expect and deserve. Your detailsYour Name(Required) First Last Company(Required)Job Title(Required)Net Promoter ScoreOn a scale of 0–10, how likely are you to recommend us to a colleague or peer in your industry?(Required) 1 2 3 4 5 6 7 8 9 10 (0 = Not at all likely, 10 = Extremely likely) Quality of supporting during coverage periodHow would you rate the overall service you received during this time?(Required)Excellent – proactive, consistent and high qualityGood – met expectationsSatisfactory – a few gaps, but generally fineNeeds Improvement – inconsistent or fell short of expectationsPoor – significant issues with support1 = Poor, 2 = Needs improvement, 3 = Satisfactory, 4 = Good, 5 = Excellent How would you rate the responsiveness/speed of service during this period?(Required)Excellent – proactive, consistent and high qualityGood – met expectationsSatisfactory – a few gaps, but generally fineNeeds Improvement – inconsistent or fell short of expectationsPoor – significant issues with support1 = Poor, 2 = Needs improvement, 3 = Satisfactory, 4 = Good, 5 = Excellent Was communication clear and timely throughout the process?(Required) Yes, always Mostly, with occasional gaps Not consistently No Did you feel your hiring needs were fully understood and addressed?(Required) Yes, completely Partially Not really Not applicable Did the covering team member demonstrate good knowledge of your business and requirements?(Required) Yes, from the start Yes, after some time Partially No Not applicable Looking aheadHow did the service level during this period compare to your usual experience with us?(Required) Better As expected Slightly lower Significantly lower Not applicable Would you be happy to continue working with the same point of contact moving forward?(Required) Yes – happy to continue Happy to continue, but also open to reconnecting with your usual contact Prefer to return to your usual contact No strong preference – as long as the support is there Are there any upcoming roles, projects or support you'd like us to prioritise now?(Required)Any additional feedback you'd like to share?(Required)
